Please read all the following information on this page before checking out.  By using this website you agree to comply with all the terms and conditions stated below including the Return and Exchange Policy.  No exceptions will be made to any of the following terms and conditions:

Order Processing:
Please allow  up to 24 hours to process your order before it is shipped. If you would like an update on your order, please call Customer Service and a member of our FenceScreen staff will update you on your order.

Please proofread carefully before submitting your order. You are responsible for the copy you send to us. Please check the spelling of names, street, city and zip code. Verify that all the information is complete and accurate before submitting your order.  

Computer monitors display colors differently. The actual color of our products may be slightly different from that which is displayed on your monitor.  

Our shopping cart is fully secure. Please refer to our Privacy and Security information for further information.

Shipping Policy:
All shipping is provided via Fed Ex or common carrier.  We do not require signature for deliveries.  We do not ship to P.O. Boxes.

We are not responsible for the loss of your order by failed delivery.  In no case shall we issue a refund or free replacement for an order where the carrier can provide delivery confirmation. All of our shipments can be tracked from warehouse to the delivery address.

At the current time we only ship within the United States. International customers can call the Customer Service numbers to check on availability of International shipping.

Return and Exchange Policy:
FenceScreen.com stands behind its merchandise and service.  We do not issue refunds, however if you are not satisfied with your order, please follow the steps below to receive a credit if it is within 7 days of receipt of your merchandise.  No exchanges can be made on custom sized orders. 

To Process an Exchange:
1)   Call the Customer Service number listed above during business hours.  If it is not business hours, please leave a message and your call will be returned promptly.

2)   FenceScreen.com will issue a Return Authorization Number (RA Number) to you if your purchase was delivered within 7 days before the first phone call and the product is in new and unused condition.   You must write your RA Number on the outside of your box that you are shipping back to us. 

3)   All returns must be sent via Fed Ex, UPS, registered mail, or any other delivery service that can track a package and requires a signature upon delivery.  Your return will not be accepted if you have not been issued a Return Authorization Number.

4)    Custom sized orders cannot be exchanged for credit.

5)    MAIL YOUR ITEM WITH YOUR RA NUMBER WRITTEN ON THE OUTSIDE OF YOUR PACKAGE TO:

FenceScreen.com 20381 Lake Forest Drive, Suite B-1 Lake Forest, CA 92630 Customer Return

6)   Once your merchandise is received by FenceScreen.com, you will be issued a Credit.   Web Credits can only be redeemed over the phone by calling the Customer Service numbers listed above. We will email you a receipt with your credit.

Customized screens, where we have made no error, cannot be returned. If we make an error in manufacturing your fence screen, we will happily replace it for you. Errors in sizing must be reported to Customer Service within 7 days of receiving your order. 

Shipping charges will not be refunded on any exchanges. No allowances, refunds, credits, exchanges or other adjustments may be made for items not returned within 7 days from receipt of your order.

If, upon receipt, you find that your order has been damaged, please call Customer Service immediately, using the contact information provided on this web site.  All shipping damages must be reported within 7 days of delivery. No allowances or credits will be given after this period.

We work hard to ensure your complete satisfaction. Unfortunately, from time to time, despite our best efforts and intentions, errors do happen. When they do, we will replace the item without hesitation. FenceScreen.com shall not be liable, in any way, for consequential or inconsequential damages or losses sustained, or aggravated, after you receive your order and use the merchandise purchased.

Back Orders:
If an item you are shopping for is out of stock, you will not be charged for such items.  Please call our Customer Service Department to find out when delivery of that item is available.